Faqs

Here are all the answers to your questions about ordering a Holt Farm fruit & vegetable box delivery. If you can’t find what you’re looking for, please email hello@holt-farm.co.uk

Where do you deliver?

Currently we offer free delivery to all households with a Colchester CO postcode, Braintree postcodes - CM7 and Ipswich and South Suffolk postcodes IP1, IP2, IP3, IP4, IP5, IP7, IP9. We hope to reach other areas soon.

When do you deliver?

We deliver on Wednesdays and Fridays. Yes - you can order for both days if you want to!

What’s the cut-off time for orders?

For delivery on Wednesday - Please order by 9am on Monday.  For delivery on Friday - Please order by 9am on Wednesday.  

Can I order a regular box delivery?

Not at the moment but you can place separate orders for any date in the future showing on our delivery calendar. 

Can you leave the delivery without contact?

Yes, we are very conscious of social distancing advice and the concerns of those self-isolating. We will leave your box and other items on your doorstep or in another safe place, if you specify when placing your order. You do not have to sign for your box or have any interaction with our delivery teams.  

How safe is my delivery during the Covid 19 pandemic?

The safety and well-being of our staff, our suppliers, and our customers are our priority. In the general course of business, we are rigorous about food safety, traceability and assurance. Those programmes continue at all times, including now, and it is our every intention to continue our operations through this difficult time.

  • Due to Covid-19 we have instituted enhanced hygiene measures. We monitor both work and personal staff travel and closely follow related government advice. We are up to date with the most recent developments and keep plans and strategy under review. We support staff who may need to remain at home or self-isolate, and require them to remain at home if they may pose any risk to other staff or to you, our customers. Whilst we intend to continue operating providing the best service we can, we are also committed to following the advice of Public Health England and will continue monitoring the situation as it develops, diligently observing official guidelines.

Can I choose what fruit and vegetables go in my box?

Along with a growing range of fruit and veg boxes, we now offer a selection of individual items of fruit, veg and salad for you to add to your basket. Contents of boxes and the range of individual items will change with the seasons and according to market availability.

Can I return my box for re-use?

If you would like to return your box please leave it on your doorstep and we will collect it when we deliver your next order. 

Is delivery free?

Yes delivery is free on all orders over £15.00 for delivery to Colchester CO postcodes, CM7 and limited Ipswich postcodes - IP1, IP2, IP3, IP4, IP5, IP7  and IP9

How do I pay?

Payment can be made via a credit or debit card at the point of ordering.  

How do I amend my order?

If you place an order and then decide you would to make an amendment (additions or changes), please email hello@holt-farm.co.uk with your order number and what you would like added or changed and we can do this for you. Please do this by the order cut off time relevant to the delivery date you have chosen.  You will receive an email with a link to pay any extra amount due.

Can I send any Holt Farm item as a gift?

Absolutely, as long as we deliver to the lucky recipient’s area (ie a CO or limited IP or CM postcode) and the order is above £15. Just enter their name and delivery address at the checkout. You can also add a note at the check out and we will add a hand-written note to go with their delivery.